About Our Products
1. Where are your products made from?
We source our products from various regions, bringing you the best of professional salon quality products. Some of them are manufactured in Singapore. Others are from U.S.A, U.K, Italy, Germany, China, Hong Kong and Japan.
2. Why are you able to sell at such affordable prices?
As most of our products are meant for salons, spas and other relevant establishments, and are not sold directly to consumers we do not require fancy designs or luxurious packaging for our products. This way, we are able to lower our costs with simple packaging, which in turn enables us to sell them at such affordable prices to you now.
1. How do I create an account?
You will automatically be prompted to sign up for an account during the checkout process.
2. How do I edit my account information?
Once you have logged in, you can click on your username on the top-right corner of the webpage. This will lead your to the “My Account” page where you will be able to view your orders and personal details. From there, you will be able to edit your account information.
3. How do I reset my password?
Similar to the above question, you can change your password at the “My Account” page. If you have forgotten your password, click on the “Login” button on the top-right corner of the page, there will be a “Forgot your password?” link, click on it and you will be guided on how to reset your password.
1. How long does my order take to be shipped?
Your order will be prepared and shipped within 3 working days. In the event, an item you have ordered has run out of stock, we will send an email to notify and inform on the expected time we are able to ship it.
2. How do I track my order?
You can track the status of your order by clicking on the “Track Your Order” link, which can be found on the bottom section of our website.
3. I have not received my order.
Items sent by normal mail will take approximately 3-5 working days. Items sent by registered mail will take approximately 4-7 working days to be delivered to your address. Tracking of your parcel can be done on the Singpost website, here. (link to: http://www.singpost.com/)
If you have opted for courier delivery, the item will be delivered to your doorstep and it should take 3-5 working days to reach you. Tracking will be provided.
In the event that you have not received your order after the stipulated times stated above, please email us at: firstname.lastname@example.org.
4. I have received my shipment, but there are missing items.
Please confirm the items ordered via logging into your account. If there are missing items, please email us at: email@example.com to inform.
5. Can I cancel my order after submission?
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.
Pricing & Billing
1. What currency are the states prices in?
All prices stated are in Singapore dollars.
2. What are the modes of payment accepted?
We accept payments via Paypal, Internet banking, PayNow and ATM transfers. Cash on delivery (COD) is available for purchases above $100.
3. How do I know if my payment has been successful?
For internet and ATM transfers, please send us an email at: firstname.lastname@example.org to inform about having made payment. Please provide us with the necessary details: Order number, date of payment, mode of payment, transaction amount, transaction number and/or internet banking alias.
We will verify and reply you on the payment status.
4. What is the bank account information for making payment via Internet/ATM transfer?
We accept payment via Internet banking, PayNow or ATM transfer.
Do take note that inter-bank transfer may take up to 3 working days for the amount to be credited into our account. Alternatively, you can opt to transfer via the FAST method to avoid any delays.
Please transfer your payment to:
Account Type: OCBC Current Account
Account Number: 626-065544-001
PayNow: 9128 3838
1. What are the shipping methods available?
We ship our items via Singpost or courier (via Qxpress). For orders exceeding $100, we provide free to-the-door delivery.
2. When will my order be shipped?
Your order will be prepared and shipped within 3 working days.
3. How long will shipping take and what are the charges?
Items sent by normal mail will take approximately 3-5 working days. Items sent by registered mail will take approximately 4-7 working days to be delivered to your address. Courier delivery should take 3-5 working days to reach you.
Shipping charges will be automatically added to your shopping cart. Registered article is $3.00 above of normal postage rates. For courier service, it will be a flat fee of $5. Tracking numbers will be emailed to you as soon as the item has been mailed out.
4. What are the options available for your free delivery service?
For purchases of above $100, we offer free delivery. You can state your preferred date and timing while placing your order. We will call or SMS you to confirm on the delivery thereafter.
5. What is your return policy?
HairStation will not be responsible for any lost packages sent via normal postage. We highly recommend that our customers opt for registered postage or courier service.
For wrongly sent items, or items which may be faulty, we should be notified within 7 days. An exchange will be done. No exchanges will be entertained past the 7 days notice period.
6. What countries do you ship to?
We currently only ship within Singapore.
Please email us at email@example.com for information regarding shipping to other countries.